Common errors and what to do about them
A lookup table for every error title on a shot card: what it means, whether it costs credit and what to do. Plus the queue-paused banners and why shots wait.
This is a quick lookup. When a shot card shows an error, find its title below to see what happened and what to do. The "Code" column is the error code that appears in the Copy error text, handy when you message support.
Before you look anything up, keep three general rules in mind:
- No video, credit refunded, except a short video (still charged).
- Once Dola has started, the app never sends the prompt again. Run again on a shot that still holds its chat only reads the chat.
- Being offline is never counted against an account.
Content errors
| Title on the card | Code | Meaning | What to do |
|---|---|---|---|
| Reference image shows a real person | CONTENT_REFUSED or CONTENT_BLOCKED | Dola protects real people's portraits | Edit and run: remove images with real faces, or use text only |
| Copyright: a voice or song | as above | A voice or song hit copyright | Remove song, artist or voice names from the prompt |
| Copyright content | as above | A known character, brand, song or artist | Remove those names or change the image |
| Copyright or content rules | as above | Dola didn't say which | Remove names and sensitive details, or change the image |
| Breaks Dola's content rules | as above | The prompt or an image breaks the rules | Soften the prompt (violence, sexual content, public figures) |
| Prompt / image error | as above | Dola refused, reason unclear | Change the prompt or images |
| Reference image error | REFERENCE_UPLOAD_FAILED | An image couldn't upload; nothing was sent to Dola | Edit and run to replace it; nothing charged |
A shot refused for its content is never run again unchanged. See Avoiding Dola content refusals.
Dola didn't start or didn't take it
| Title on the card | Code | Meaning | What to do |
|---|---|---|---|
| Dola did not start this shot | DOLA_NO_START | Every account that could take it today had 10 new chats; Dola started none. Nothing charged | Run again after 01:00, or add accounts |
| Dola did not take the request | several | Dola didn't take the request this time. Nothing charged | Run again in a few minutes |
| Dola's page was not ready | COMPOSER_NOT_READY | Dola's page hadn't loaded its controls; nothing was sent | Nothing to do: the app is already trying another account |
| Out of Dola credits today | INSUFFICIENT_CREDITS or PROVIDER_LIMIT | No account has enough runs left for this shot | Run again after 01:00, or add accounts |
The video didn't arrive, arrived wrong, or couldn't be saved
| Title on the card | Code | Meaning | What to do |
|---|---|---|---|
| Video took too long | RENDER_TIMEOUT or JOB_TIMEOUT | RENDER_TIMEOUT: Dola started but the video didn't arrive in time. JOB_TIMEOUT: the shot's time ran out before Dola started. Both refunded the credit and kept the chat | Run again: the app reads the chat, saves the video if it's there and charges once; nothing is resent |
| No video in the Dola chat yet | NO_VIDEO_YET | The Dola chat has no video yet | Run again to read the chat once more |
| Dola made the wrong length | SHORT_VIDEO | The video was shorter than asked and was deleted; still charged | Run again to try another account; review the prompt |
| Video could not be downloaded | OUTPUT_VALIDATION_ERROR | The video was made but couldn't be saved | Run again |
See also Why a video comes back shorter.
Accounts
| Title on the card | Code | Meaning | What to do |
|---|---|---|---|
| Account needs to sign in again | AUTH_REQUIRED | Dola signed the account out | In Account Pool, click Sign in, then run again |
| Account needs verification | VERIFICATION_REQUIRED | Dola asked for a verification | Open the account in Account Pool, complete the verification yourself, then run again |
The app only concludes "signed out" or "needs verification" after reading Dola's page, never by guessing from an error message.
Network, browser and the Dola page
| Title on the card | Code | Meaning | What to do |
|---|---|---|---|
| Connection lost | CONNECTION_LOST | Dola couldn't be reached | Check the connection, then Run again |
| Dola page did not answer | TIMEOUT | The Dola page didn't answer in time | Run again in a few minutes |
| Browser stopped working | WORKER_ERROR | The account's browser or the Dola page stopped working | Run again; if it keeps happening on one account, check that account |
| Not sure the request was sent | SUBMISSION_UNCONFIRMED | The prompt went out but Dola never opened a chat for it | Check the account's Dola history first so you're not charged twice; the app asks before running |
| Could not create the video | other | Unclear error | Run again in a few minutes; if it repeats, send an error report |
When your computer loses its connection mid-run, the app waits and retries by itself, keeping the chat and credit. See Lost connection, sleep, or closing the app mid-run.
Plan and the duration feature
| Title on the card | Meaning | What to do |
|---|---|---|
| Duration feature temporarily unavailable | The app couldn't load the 15s/30s feature; Dola didn't receive the request and nothing was charged | Try again later |
| Plan does not include this | Your current plan doesn't include this length | Open Plans |
Since version 1.0.27, a 15 or 30 second shot whose length isn't in the current plan waits instead of failing, with a reminder to renew or upgrade, and carries on once the plan includes it again.
Waiting shots: common reasons
Not every card that sits still has failed. Waiting lines you might see:
- #12 in line · about 40 min — queued.
- Only 1.2 GB of RAM free on this computer — new shots start when there is room — the computer is full; nothing is sent, no run is used.
- Waiting for a proxy for… — buy keys in Pool Proxy — Pool Proxy is on and no key is free.
- Waiting for the 01:00 reset. — no account can take it today.
Banners that pause the whole queue
| Banner | Meaning | What to do |
|---|---|---|
| Dola just changed — the queue is paused | Several accounts couldn't find Dola's controls and no account produced a video | Wait a while and try one shot; if it works, click Resume queue. If it lasts, contact support |
| 3 accounts signed out at once — the queue is paused (the number varies) | Dola signed many accounts out in a short time | Sign those accounts in again in Account Pool, then Resume queue |
Summary
- Look up the title on the card; the Code column matches the Copy error text.
- Content errors: only Edit and run.
- Timeouts or no video yet: Run again only reads the chat, never resends.
- Account errors: fix them in Account Pool, then run again.
- Many "waiting" cards aren't errors at all: a full computer, waiting for a key, or waiting for 01:00.